Pre-Order Policy

Last updated: January 4th, 2026

We’re excited to offer pre-orders on select upcoming releases so you can secure your products early. Please review this policy before placing an order.

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Payment

• All pre-orders must be paid in full at the time of purchase.

• Payment guarantees your reservation for the item.

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Release Dates

• Official release dates are provided by the manufacturer (e.g., Pokémon, Wizards of the Coast).

• Release dates are subject to change. If a release is delayed, your order will remain valid and ship once stock arrives.

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Shipping

• Pre-order items ship on or shortly after the official release date. An estimated ship date will be noted on the product pre-order listing.

• If your order includes both pre-order and in-stock items, the entire order will ship once all items are available (unless otherwise arranged).

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Cancellations & Refunds

• All pre-orders are final.

  Pre-orders cannot be canceled or refunded once placed, as inventory is allocated specifically for each order.

  In the event that we are unable to fulfill all or part of a pre-order due to distributor allocation changes or supply issues, only the unfulfilled portion of the order will be refunded. Any fulfilled items will ship as normal.

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Allocations

In rare cases, distributors may reduce or delay allocations.
If this happens, you will be notified and issued a full refund for any unfulfilled portion.

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Contact

For questions about pre-orders, please reach out via our Contact Page with your order number.