Pre-Order & Backorder Policy

Last updated: July 1st, 2026

We’re excited to offer Pre-Order and Backorder items, along with select products that have a future or estimated shipping date, so you can reserve them before they become available. Please review this policy before placing your order.

Payment

• All Pre-Order, Backorder, and future ship-date items must be paid in full at the time of purchase.
• Payment guarantees your reservation for the item.

Release Dates

• Official release dates are provided by the manufacturer (e.g., Pokémon, Wizards of the Coast).
• Release dates and estimated shipping dates are subject to change. If a product is delayed, your order will remain valid and ship once stock arrives.

Shipping

• Pre-Order, Backorder, and future ship-date items will ship on or shortly after the estimated availability date listed on the product page.
• If your order includes both in-stock and future ship-date items, the entire order will ship once all items are available (unless otherwise arranged).

Cancellations & Refunds

• All Pre-Order, Backorder, and future ship-date purchases are final.
• These items cannot be canceled or refunded once an order has been placed, as inventory is allocated specifically for each order.
• If we are unable to fulfill all or part of your order due to distributor allocation changes, manufacturer delays, or supply issues, only the unfulfilled portion of the order will be refunded. Any fulfilled items will ship as normal.

Allocations

In rare cases, distributors may reduce or delay allocations. If this happens, you will be notified and issued a full refund for any unfulfilled portion of your order.

Contact

For questions regarding Pre-Orders, Backorders, or future ship-date items, please contact us through our Contact Page with your order number, or email us at Support@TheTcgCollect.com.