Shipping policy

Last updated: October 18th, 2026

Shipping & Processing Times

Shipping estimates displayed at checkout reflect carrier transit times (USPS or UPS) and do not include order processing time.

Orders are typically processed within 1–2 business days, unless otherwise noted on the product page.

During periods of high order volume, processing times may be extended. We appreciate your patience during these periods.

If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

For answers to common questions about shipping, delivery times, tracking, and more, please visit our Shipping FAQ page.

Order Combining

Due to Shopify limitations, we are unable to combine multiple existing orders into a single shipment once they have been placed.

However, we may be able to add additional items to an existing unshipped order. Please contact us at Support@thetcgcollect.com with your order number and the item(s) you would like to add. If approved, an invoice will be sent for the additional items.

Shipping

TheTcgCollect currently ships within the United States, including Hawaii and Puerto Rico. We do not ship to certain U.S. territories, including but not limited to Guam and the U.S. Virgin Islands.

Please note: Orders shipping to Hawaii may take approximately 1–3 weeks to arrive, depending on the carrier, shipping service, and destination.

Orders over a certain value may require signature confirmation upon delivery. This additional measure helps provide delivery verification for higher-value shipments.

Freight Forwarding

We do not ship to freight forwarding companies, package forwarding warehouses, or third-party reshipping services.

Orders identified as shipping to these locations are subject to cancellation and refund. Identified forwarding addresses may also be added to our restricted shipping list to prevent future orders.

This policy helps protect our business and customers, as we cannot verify or guarantee the handling, condition, or final delivery of packages transferred to third-party forwarding services.

Shipment Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24 hours to become active after your shipping label is created or your package is accepted by the carrier.

Lost, Stolen, or Damaged Packages

All orders are carefully packaged before being handed over to USPS or UPS. Once a shipment is in the carrier's possession, delivery is subject to the carrier's handling and transportation procedures.

TheTcgCollect is not responsible for delays or damage caused by circumstances outside our reasonable control. However, if an issue occurs during transit, please contact us so we can review the situation and assist with any available carrier investigation or claim.

If your package arrives damaged, please contact us within 24 hours of delivery and provide photos of the shipping box, packaging materials, and affected products so we can review the issue.

Carrier Delays & Missing Deliveries

Delivery estimates are not guaranteed. USPS and UPS may experience delays caused by weather, holidays, operational disruptions, or other unforeseen circumstances.

If your tracking information shows "Delivered" but you cannot locate your package, please first check your mailbox, parcel lockers, surrounding property, neighbors, or building management.

We recommend contacting your local USPS or UPS office as soon as possible to request a delivery investigation. Carriers may be able to review delivery scans and additional tracking information to help locate the shipment.

If your package is confirmed lost or misdelivered, please contact us with any carrier case or claim information. We will review the circumstances and assist with available documentation or claims where applicable.

Carrier investigations, insurance coverage, and reimbursement eligibility are subject to the applicable shipping service terms and circumstances of the shipment. Any resolution will be handled in accordance with applicable law.

Returned & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout and ensuring that packages can be delivered to the designated address.

If a package is returned to TheTcgCollect due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or inability to obtain a required signature, a refund will be issued after the returned merchandise is received and inspected.

Original shipping charges are non-refundable, and a 5% processing fee will be deducted from the refund amount, where permitted by applicable law.

If you prefer to have your order reshipped, please contact us before the return is processed. Once the package arrives back at our facility, we may arrange reshipment to a corrected address. Additional shipping charges will apply.

Please ensure your shipping address is correct and that someone is available to accept delivery when signature confirmation is required.