Refund policy

Last updated: July 1st, 2026

Important: Products identified as Pre-Order or Backorder anywhere on the product page (including the title, description, product notice, or badge) are subject to our Pre-Order Policy. These items are final sale and cannot be canceled or refunded once an order has been placed.

Returns / Refunds / Cancellations

Order Cancellations

Orders containing non-pre-order and non-backorder items may be canceled within 24 hours of placing the order.

Once a tracking number has been issued, the order can no longer be canceled.

  • Approved cancellations are subject to a 5% processing fee, which will be deducted from the refund amount.

Refunds

All sales at TheTcgCollect are final.

We do not accept returns or exchanges.

The only exception is if your order arrives damaged or incorrect, as outlined in the Damages & Issues section below. In these cases, a refund or replacement may be issued after the required evidence has been reviewed and approved.

Orders returned to us due to an incorrect shipping address provided by the customer, refusal of delivery, failure to pick up a package, or inability to complete delivery (including signature-required shipments) will be refunded once the package has been received and inspected.

Original shipping charges are non-refundable, and a 5% processing fee will be deducted from the refund amount.

Damages & Issues

Please inspect your order immediately upon delivery. If there is an issue, you must:

  • Contact us within 24 hours of delivery at TheTcgCollect@gmail.com.
  • Provide a continuous, unedited unboxing video recorded from the moment the sealed package is first opened.
  • Include clear photos of the shipping box, packaging materials, shipping label, and the damaged or incorrect item.

⚠️ Claims submitted without the required video and photo evidence will not be accepted.

Please Note:

  • We are not responsible for minor cosmetic imperfections to sealed packaging, including small dents, corner wear, scuffs, scratches, or shrink-wrap imperfections.
  • Damage claims submitted without the required evidence will not be accepted.
  • Once a sealed product has been opened, we cannot accept claims relating to the product contents, as all items are packaged and sealed by the manufacturer.
  • Once a shipment is marked as Delivered by the carrier, TheTcgCollect is not responsible for lost or stolen packages. Customers must contact the shipping carrier directly to initiate any applicable claim or investigation.

Manufacturer-Sealed Products

We sell products exactly as received from the manufacturer or distributor. Because these items are factory sealed, we cannot guarantee the condition of the packaging or the contents inside.

This includes, but is not limited to:

  • Minor tears or imperfections in shrink wrap
  • Corner dings or edge wear
  • Scuffs or scratches on the packaging
  • Manufacturing defects or packaging imperfections

These cosmetic imperfections do not qualify for a refund or replacement.